It’s easy! To create an account:
After you have finished your new account setup at Chirp.tel, simply download the Chirp app through either the Google Play Store or App Store. Then login using your new Chirp mobile number and passcode. Your Chirp mobile number and passcode will be sent via text message to the alternate number and emailed to the address you provide at sign-up.
Dial as you usually would, and enjoy the service!
Red Pocket Mobile has been one of America's favorite wireless operators since 2006. We offer no-contract mobile phone and internet service on the nation's best networks, in addition to our awesome Chirp internet calling plans.
Visit RedPocket.com/login and sign into the online account you created during your initial sign-up.
Yes! Both the Domestic and International Chirp plans include unlimited calls to U.S. destinations, and not just from the within the US, but anywhere!
The International plan offers unlimited calling to over 100 destinations, with most including calls to both landline and cellular numbers. Please check here for details. Remember, Unlimited does not mean unreasonable use that could impact other users’ access to the service. View our complete terms of service at Chirp.tel/termsandconditions.
To confirm if a non-U.S. number you frequently call is covered under the International plan, check here.
Visit RedPocket.com/refill and sign into the online account you created at sign-up or refill using Guest Checkout by entering your Chirp mobile number.
Yes. Within your online account at RedPocket.com, click on “Payment History” to view your past payments.
With auto-refill, you don't have to worry about entering your credit card information every 30 days and can avoid gaps in service. We’ll use your credit card on file to keep you up and running.
Enrollment in auto-refill is quick and easy. Within your online account at RedPocket.com and click “Refill Plan Now”. On the next page it will default to the Auto-Refill tab. Simply review the information and click “Continue”.
After you downloaded the Chirp app, login using your Chirp mobile number and passcode that were sent via text message to the alternate number and emailed to the address you provided at sign-up.
Once you agree to the terms and conditions, you will be taken to the dial pad. To dial internationally, please enter 011 (or +) followed by the country code and number you wish to call.
Yes, you can call both landlines and cell phones in the US on both the Domestic and International plans. With the International plan you can call both landlines and cellphones at up to 70 destinations.
In the Chirp app, tap on History at the bottom of the screen. You can filter the list by “All”, “Missed” and “Recorded” calls.
You will be unable to complete calls until you apply a payment at RedPocket.com
Yes, in the calling app dial pad, click gear/settings icon in the upper right of your screen. Under preferences, select Sound and then move the slider under microphone volume boost to the right.
Yes! With both the Domestic and International plan you can use this app anywhere to call the U.S., as long as your phone has a data connection (Wi-Fi or cellular). Calling with Wi-Fi is usually a much less expensive option. Simply connect to a Wi-Fi network and dial the number you wish to reach through the app. Please note that any connectivity charges from Wi-Fi or cellular are not included in our rates, and are your responsibility.
Yes! With the International plan, you can use this app anywhere to call any one of the over 100 destinations included with your plan, as long as your phone has a data connection (Wi-Fi or cellular). Calling with Wi-Fi is usually a much less expensive option. Simply connect to a Wi-Fi network and dial the number you wish to reach through the app. Please note that any connectivity charges from Wi-Fi or cellular are not included in our rates, and are your responsibility.
The following mobile operating systems and browsers are officially supported:
No, you can use the dialer on your 3G/4G/LTE connection or Wi-Fi. Just remember Wi-Fi doesn’t use up your data plan. For your convenience dialer is set to prefer Wi-Fi when available.
Your call will continue on the data network (3G/4G/LTE), however, you will lose your audio connection so you will need to hang up and redial your party.
Typically, there is an issue with the Wi-Fi network you are using that is blocking the call. Unless it is a corporate network where you can work with a network administrator or your home network, we suggest you connect to different Wi-Fi network.
Many hotels have private Wi-Fi connections for their customers only. At check-in the hotel will give you an access code for the Wi-Fi network, it might be free or there might be a charge. Follow the hotels instructions on how to access the Wi-Fi network you might even have to access a designated web page to enter the Wi-Fi code. Once you have accessed the Wi-Fi network the dialer will now show “Registered”. Proceed to make calls.
If you are using an unsecure Wi-Fi Network or a public use network you will get this Security Warning indicating that your connection to the network is not secure. Pressing “Trust” will allow you to proceed to make calls. Just be aware that you are using a public network and your communication may be monitored. If you are conducting business that is of a sensitive nature, you may wish to wait until you have access to a secure network.
From the dialer screen, click the gear/settings icon in the upper right of your screen. Click on Incoming Calls and tap Push Notifications.
From the dialer screen, click the gear/settings icon in the upper right of your screen. Under preferences, select Sound and you will see several options for enhancing your app experience.
Yes! From the dialer screen, click the gear/settings icon in the upper right of your screen. Under preferences, select Call Recording and tap the button to turn it on.
The app can be set to either English or Spanish. From the dialer screen, click the gear/settings icon in the upper right of your screen. Under preferences, select Language and tap the preferred language. Please note, you will have to restart the application after for a language change to take effect.
We’re here for you. You can talk to a customer support representative by calling XXX-XXX-XXXX or through Live Chat on the RedPocket.com website.
Last update: August 10th, 2018